Skip to content

Refund policy

When we refund a payment for a Deep Search plan, and how to ask for one.

Last updated: 21 October 2026

This policy explains when we refund payments for Deep Search plans. It is part of our terms of service.

Your plan starts straight away

When your payment goes through, your plan starts and full reports unlock at once. You can use everything your plan includes from that moment.

Unused time

If you don't use Deep Search during a billing period, that period is still payable, and we don't refund it for that reason alone. To stop future charges, cancel before your next renewal date (how to cancel your plan).

When we do refund

  • Duplicate charges. If you were charged twice for the same thing, we refund the extra charge.
  • Our mistakes. If a fault on our side stopped you using the service you paid for, we refund the affected payment.
  • Withdrawing in your first 14 days. For 14 days after your plan starts, your account page shows a Withdraw from contract here button. If you use it, we cancel your plan at once and, within 14 days, refund the part of the period you haven't had yet. We email you a confirmation of what you sent and when. If you live in the EU or the UK, this is your legal right to cancel within 14 days, and you can also use it by emailing us.
  • Where the law requires it. This policy doesn't affect your legal rights where you live, including your rights under the Australian Consumer Law.

How to ask for a refund

Email [email protected] from the address on your account, with the date and amount of the charge, or write to us through the contact page. We aim to reply within 2 business days. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show it.

A refund doesn't cancel your plan by itself. To stop future charges as well, cancel your plan, or ask us to in the same email.

Before disputing a charge

Please contact us first; most problems are solved within a couple of days. If you dispute a charge with your bank, we'll share our records of your purchase, the terms you accepted and your use of the service with Stripe and your bank.

Contact

Deep Search is operated by Monad Systems LTD, a company registered in Pakistan. Email [email protected] or use the contact page. Our privacy policy explains how we handle your data.